Due to the personalized nature of our products, we have a limited return and refund policy.

1. Non-Returnable Items

Generally, all sales are final because we custom print each item specifically for you. This includes mugs, phone cases, t-shirts, tote bags, and any other product customized with your chosen design.

2. Exceptions – Damaged or Defective Products

If your order arrives damaged or defective, we will gladly replace the item free of charge. To be eligible for a replacement, you must notify us within 7 days of receiving your order and provide photos of the damage or defect.

3. How to Initiate a Return for Damaged/Defective Products

• Contact our friendly customer service team at lindi@bumblebeedesigns.co.za within 7 days of receiving your order.
• Include your order number, a description of the damage or defect, and clear photos as evidence.
• Our team will review your request and contact you with further instructions.

4. Shipping Costs for Damaged/Defective Products

We will cover the shipping costs for returning a damaged or defective item. You will receive a pre-paid shipping label via email to return the product.

5. Replacement Processing

Once we receive your return and verify the damage or defect, we will promptly process a replacement order and ship it to you free of charge.

6. Questions?

If you have any questions regarding our return and refund policy, please don’t hesitate to contact us at lindi@bumblebeedesigns.co.za. We’re here to help!